Frequently asked questions

Be Active Health Solutions has registered allied health professionals and chiropractors, allowing you to claim directly with participating health funds. Using the HICAPs machine allows for immediate claims at the end of your session when you pay. This is simple and effective. If you need a tax invoice, we can email this to you after the session and payment.

As soon as you know you will be unable to attend your appointment please contact us.

Late cancellation fees apply when an appointment is cancelled less than 24 hours prior to the appointment without rescheduling, where we will charge 50% of the fee. If cancelled within 2 hours of the appointment without rescheduling, we will charge 75% of the fee. If there is a no-show, we will charge 100% of the total fee.

Come to your session wearing your normal daily clothes. We can complete our treatment in a safe manner wearing most types of clothing. However, it is advisable not to come in a suit, fancy dress or similar, as this can be restrictive in our treatment.

Our clinic is located within our Be Active Health Solutions office on Level 6, 3 Hasler Road Herdsman. There is street parking always available nearby for $1 an hour. Then walk to the lobby of 3 Hasler Road, take the lift to Level 6, where you will be greeted by our friendly team.

Our chiropractors use evidence-based practice and will support you in a specific treatment plan for your condition, complaint and life goals. Our goal is to make an impact within the first two weeks for an acute injury, with the goal to cease our treatment with self-management as soon as you are wanting to. This is dependent on your personal choice, condition, and severity of the condition being treated.

Chiropractic is a drug and surgery free modality of treatment concerned with the diagnosis, management and prevention of disorders of the musculoskeletal system (spine); this includes the effects of these disorders on the function of the nervous system and general health.

Chiropractors work in partnership with their patients by utilising their clinical experience, and tailoring care to meet patient needs and preferences. By using a variety of non-surgical techniques such as specific spinal adjustments, manual therapy and low-force intervention, chiropractors offer a hands-on approach to spinal healthcare. They are not only trained to treat musculoskeletal pain patients, but trained to facilitate health promotion, rehabilitation and patient education.

There is a common misconception that chiropractic care involves a singular therapeutic technique – spinal manipulation or spinal adjustment. Chiropractors use a patient-centred, multi-modal type of care, providing a therapeutic approach to care that incorporates a range of manual therapies. This may include spinal adjustments, but also includes mobilisation, muscle and soft tissue techniques along with exercise prescription, nutritional recommendations and lifestyle advice.

Australian chiropractors are highly qualified healthcare professionals who study at university for a minimum of five years and are government regulated and registered. Like all other registered healthcare providers, chiropractors adhere to national law and profession specific codes of conduct.

They also never stop training and working to improve their clinical skills. All chiropractors must undertake continuing professional development every year to maintain registration, constantly learning and staying current with the latest research¹.

Chiropractors use skill, not force or strength to conduct specific chiropractic adjustments. Various types of manual therapy and low force interventions are also used where appropriate. Chiropractic care has a very low risk profile, especially when compared with more invasive methods of spinal healthcare¹.

A chiropractic adjustment is the application of a specific force in a precise direction, applied skilfully to a spinal joint that is fixated, “locked up”, or not moving as it should. This can help improve or restore motion to the joint, helping the spine to gradually regain more normal motion and function.
There are many ways to adjust the spine. Usually, the chiropractor’s hands or a specially designed instrument delivers a brief and highly accurate thrust. Some adjusting methods are quick, whereas others require a slow, constant or indirect pressure.
Restoring better spinal function can help improve mobility, vitality, and endurance¹.

In short, no! There is no age limit on chiropractic care, in fact more and more people are consulting chiropractors, especially in their later years. To deliver the safest, most effective and highest quality care possible, chiropractic techniques are modified appropriately for each person at every age and stage of life¹.

While brief discomfort after an adjustment can occur, it is rare, and most people find having an adjustment very relaxing.
With some adjustments you may sometimes feel or hear a popping sound from the spinal joints. This is simply caused by a change in pressure in the joint, as spinal movement is improved. The noise is similar to the sound you make when you click your tongue off the roof of your mouth.
Some chiropractors use a hand-held instrument to adjust the spine. Others use wedges or blocks to help realign part of the body. Whatever the technique, chiropractors use skill, not force or strength, to care for people with the highest degree of safety and effectiveness¹.

Australian chiropractors are highly qualified healthcare professionals who study at university for a minimum of five years and are government regulated and registered. Like all other registered healthcare providers, chiropractors adhere to National Law and profession specific codes of conduct and guidelines.
They never stop training and working to improve their clinical skills. All chiropractors must undertake continuing professional development every year to maintain registration, constantly learning and staying current with the latest research¹.